can not connect in wifi

DONALD MARR

started a topic 12 months ago

New install it shower on wifi network on first power up I stated Smartthings install it would not discover I looked in wifi and there were no Konnected I tried powering down many times nothing I checked board connection it was good I think it is a board problem

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Brian Johnson
said 6 months ago

find a solution? having s similar issue.
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Mash996
said 6 months ago

Had the same issue among few other issues that I can not solve yet, but found out that if you try to reset the module by connecting to a computer it connects to the Wifi while it’s resetting without a problem. There is an article on how to download the driver and the software to reset it in the knowledge base. If you can not find let me know and hopefully I put a link for it here.
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Mash996
said 6 months ago

https://docs.konnected.io/security-alarm-system/misc/resetting-wifi/ https://help.konnected.io/support/solutions/articles/32000023644-device-discovery-troubleshooting https://help.konnected.io/support/solutions/articles/32000023766-device-debugging-with-esplorer These three articles should help trouble shoot the WiFi. If you want to save time, you can do what the third article say and that’s most likely will work for you as I had four modules that did the same thing.
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Mash996
said 6 months ago

https://docs.konnected.io/security-alarm-system/misc/resetting-wifi/ https://help.konnected.io/support/solutions/articles/32000023644-device-discovery-troubleshooting https://help.konnected.io/support/solutions/articles/32000023766-device-debugging-with-esplorer These three articles should help trouble shoot the WiFi. If you want to save time, you can do what the third article say and that’s most likely will work for you as I had four modules that did the same thing.

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