Ethernet port activity lights illuminate when no cable is plugged
Affected version: Alarm Panel Pro (all versions)
A rare (<1%) defect may result in an Alarm Panel Pro's ethernet link and activity LEDs (green/amber LEDs on the ethernet port itself) illuminating even when there is no Ethernet cable plugged into the port. These LEDs should only illuminate if an active Ethernet connection is available. If your board is experiencing this behavior and within the warranty period, take a photo of it and contact us for replacement.
Micro-USB Port breaks off easily
Affected version: Alarm Panel Pro v1.5 and v1.6
The solder quality on some units is poor on the micro-USB port. This issue is resolved in hardware batches 2108 and newer. Use gentle pressure when connecting and/or disconnecting a USB cable to avoid breaking off the USB port. If your USB port is broken off and within the warranty period, contact us for replacement.
Blue "STATUS" light solid and does not blink
Affected version: Alarm Panel Pro (all versions)
A device may be "bricked" if it has been damaged either by a defect or misuse. A bricked Alarm Panel Pro may appear to be powered but unresponsive, with a solid blue STATUS light that does not blink at all even when pressing the REBOOT button. It may also feel hot to the touch near the ESP32 microcontroller. If your device is exhibiting this behavior and within the warranty period, contact us for replacement.
Device is Hot to the Touch
Affected version: Alarm Panel Pro (all versions)
A device that's hot to the touch is damaged and should not be used. It is normal for the Konnected Alarm Panel Pro to feel a little warm during normal usage, but it should never feel hot enough to be uncomfortable to touch or hold. If your device feels hot when plugged in, stop using immediately and contact us for resolution.
Cold Boot / Reboot Inconsistency
Affected version: Alarm Panel Pro v1.5
Intermittently, the Alarm Panel Pro may fail to boot when powered up from an unpowered state. This is indicated by the green POWER light and blue STATUS light remaining on solid for more than 10 seconds after powering on. Related to this issue, sometimes the REBOOT button does not cause an immediate reboot like it should.
Workaround: If your device does not boot, and the blue light remains on solid, press the REBOOT button just below the status lights to trigger a reboot. When successful, the blue STATUS light will blink several times as the device boots and obtains an IP address. If the reboot does not work the first time, press the REBOOT button again repeatedly, waiting about 10 seconds between each press, until the device successfully boots, as indicated by the blue light blinking.
This issue does not affect a "soft reboot", when the device reboots itself due to an update, failure, or user trigger.
Ethernet Connectivity Inconsistency
Affected version: Alarm Panel Pro v1.5, batch 2006
On some routers or switches, the Alarm Panel Pro may fail to obtain an IP address when connected via Ethernet. If you're experiencing this issue, please contact us for a repair or a replacement.
Note: This issue only affects Pro batch 2006. The batch number is printed on the back side of the Alarm Panel Pro, under the text "ASSEMBLED IN USA"