Returns are accepted within 60 days of receipt of your product.
If you're unhappy with your Konnected product for any reason and wish to return it for a refund, please contact us using this form and include your order number and/or email address used to place your order. We will provide you with a pre-paid shipping label that you can print at home and affix to the package for return. Please save all packaging and return the items in the original packaging whenever possible.
Once we receive your return, we will issue you a refund of the price paid minus the cost of the return shipping. Return shipping cost varies depending on the items ordered and distance traveled, but usually it's between $5 - $15 within the U.S. and $10 - $25 from other countries. We will let you know the return shipping cost when we send you the return label.
Returns containing lithium ion battery products must be returned in the original box with the battery warning label visible and intact. These products must also be returned via UPS Ground.
Kickstarter orders are not returnable or refundable.