Returns are accepted within 60 days of receipt of your product.
If you're unhappy with your Konnected product for any reason and wish to return it for a refund, please contact us using this form and include your order number and/or email address used to place your order. If returning from the U.S., we will provide you with a pre-paid shipping label that you can print at home and affix to the package for return. Please save all packaging and return the items in the original packaging whenever possible.
Returns for refund are subject to a return shipping fee:
|Returns from U.S. addresses up to $250||$6.99 return shipping fee|
|Returns from U.S. addresses over $250||$10.99 return shipping fee|
|Returns containing Lithium-ion Batteries||$10.99 return shipping fee|
|Returns from non-U.S. addresses||Customer pays for return shipping (no fee)|
Once we receive your return, we will issue you a refund of the price paid minus the return shipping fee. Returns are typically processed within 5-10 days of receipt to our facility.
Returns containing lithium ion battery products must be returned in the original box with the battery warning label visible and intact. These products must also be returned via UPS Ground.
When returning a purchase from outside of the United States, use your local post office to send the parcel to:
5718 Old Cheney Hwy
Orlando, FL 32807
United States of America
Refunds will be credited to the original payment method only.
Return Policy Exceptions
3D Printed Frames are custom made to order by a 3rd parter and are not returnable or refundable.
Digital products such as ActionTiles licenses are not returnable or refundable.
Amazon & 3rd-party Seller Returns
Purchases made via 3rd-party sellers including Amazon or any of Konnected's reseller partners are not governed under this return policy, and returns must be done via the original seller.