When will my order ship?

We know you're very anxious to receive your new Konnected Alarm Panel pre-order. We've just started receiving some of the new product and have begun fulfilling the earliest pre-orders. To ensure manufacturing quality and fulfillment accuracy, we're starting slow with low-volume production batches to start and scaling up to full production over several weeks.

Based on the latest estimates from manufacturing, below is our best current estimate of shipping dates. We will continue to update this page as we learn more information:

Kickstarter Backers #1 to #100
Kickstarter Backers #100 to #600
Kickstarter Backers #601 to #1100SHIPPING NOW thru April 30
remaining Kickstarter Backersestimated May 1 - May 10
pre-orders #1800 to #4000
estimated May 11 - May 17
pre-orders #4001+
estimated May 18 - May 30

These are just estimates!

We're making conservative estimates based on the best information we have. Dates are subject to change -- earlier or later. Please check back here for updates!

What is my Backer Number / Order Number?

If you pre-ordered Konnected via Kickstarter in November or December last year, your pledge confirmation from Kickstarter will include your backer number. You can also log-in to your Kickstarter account and go to your backed projects, and click on the Konnected Alarm Panel project to see your backer number.

If you pre-ordered after the Kickstarter phase ended (December 18, 2017 and later), your order number will be shown on the email confirmation that you received. You can also check the status of your order(s) by logging in to your online account at konnected.io.

What about accessories or add-ons?

We will consolidate your order(s) and accessories into a single shipment to save on shipping and fulfillment costs. Your entire order will ship according to the estimated schedule above. 

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