Our Knowledge Base is Moving!

Pardon our dust while we're improving our support platform.
Visit the new Konnected Knowledge Base

Home Monitor not recognizing sensors

Finally gotten around to migrating from the legacy Konnected integration to the Konnected Cloud.

I've got a smoke detector, 2 x door contact sensors, 3 x motion sensors and 2 x low temp sensors. Although ST sees all of my devices after adding the Konnected Cloud service, and the device type in ST correctly shows them as contact, motion or smoke, the Home Monitor will only allow me to add the smoke sensor.

Any ideas how to fix this?

  • The smoke sensors are in their own group. The other sensors are in the away/stay groups.

    (224 KB)
Login to post a comment