I've been following Konnected for a while and haven't yet pulled the trigger to purchase as an upgrade for my old DSC 8 station wired security system from the 90's.
One of my concerns has been the lack of support/community in these forums. I notice a LOT of posts that get no responses, especially in the automation integration sub forums (ST, Hubitat, HA, etc). Doesn't seem to be much activity from both a community or more noticeably anyone associated/employed by Konnected. I posted a topic back in September 2020 and got no responses.
Do people feel like this is a product that will continue to be supported in the next few years? Has the luster worn off? Is this forum just not getting any traction and I should look elsewhere? The Konnected subreddit doesn't seem very active either.
Are owners feeling like they are getting what they need out of the product today and for future integration/expansion? Would having company/official involvement in these forums or another social fabric be beneficial in interacting with your customers and learning how they are using your product?
I compare with something like Inovelli's community forums. The CEO, CTO and marketing managers all interact with customers on a daily basis. It definitely makes you feel heard and that you'll get an answer to your concerns quickly.
Curious as to what others think?