Hoping someone might be able to give some advice on re-syncing to Smartthings. Earlier this week I noticed Smartthings would not change states when my doors open and closed. I saw the blue LED was flashing on the Konnected board. I thought it wasn't connected to wifi but when I checked it looked like it was connecting and disconnecting.
I contacted support and Nate responded that it was probably a reboot loop. He ask if I had added or removed any sensors when the problem started, I had. I added a siren to zone 5. He suggested a re-flash and re-sync. I did the re-flash and that took care of the flashing LED and I can see where it is staying connected to wifi.
The problem I have now is I can't re-sync with Smartthings. Following the re-sync instructions from the web site, step 6 it says tap "Done". On my app, classic, it shows "Save" not "Done". When I tap "Save" it pops up an error saying "Error saving page". I waiting to hear back from Nate on this issue.
I thought I would post here to see if anyone else has had this problem. I was wondering if I could remove Konnected from Smartthings and then reinstall it. I'm not exactly sure of that process though. What's weird to me is that I can activate the alarm that is connected to the alarm output but there is no response to the sensors. I believe I read somewhere that the blue led should flash when a sensor is opened or closed and it does not.
Any suggestions are appreciated.