Smart Home Monitor not triggering siren

Josh Mardis

started a topic 2 months ago

Hello Konnected Community!

I recently switched out my ADT panel with konnected.

I ran through the configuration to setup SmartThings App with Konnected.

Tested the Siren and sensors in the Device Tab of SmartThings App and all respond correctly.

I then setup the Smart Home Monitor for Security automation, added all the sensors with Siren as the alarm output.

Successfully triggered an alarm event but the siren never sounds.

Anyone else having issues or know how to fix this problem?

Let me know!

Thanks,

Josh

J

Josh Mardis
said 2 months ago

As an update. I was able to get it working on the SmartThings Classic App by resetting and flashing to the latest firmware. This still doesn't work on the newest SmartThings App.
G

Greg Krampe
said about 1 month ago

Hi. I am having the same problem. Josh,what exactly do you mean by resetting and flashing to the latest firmware? I successfully converted an old ADT type system. I am on Android and everything works perfectly. I added my the smart things app (both versions) for my wife who is on ios. Everything works perfectly for her too including testing the siren, EXCEPT when Smart Home Monitor is armed and triggered. That's when the siren is "muted" in the classic app or "did not sound, not connected" in the newer app. I've tried everything inside the apps and settings but cannot get it to trigger on her iPhone. Both are set up exactly the same. I installed Smart Things for the first time on both my android and her ios device in the past week, so should all be up to date, right? Thanks for your help!
G

Greg Krampe
said about 1 month ago

I got it. I deleted the app and readded it. All fixed!
J

JGlasshoff
said about 1 month ago

Greg - exactly which app did you delete and re-add to make it work? Looking for some help her getting my siren to work with the new Smartthings app.
G

Greg Krampe
said about 1 month ago

Hi. I deleted and readded the classic version on my wife's iPhone. That fixed it. I also hid the new version so she isn't confused by which to use, but suppose I could just delete it. Again, I could get the siren to sound on both of our phones when simply testing it on either Smart Things apps, but the issue was only with her iPhone when activating the SmartHome Monitoring. I would intentionally trigger a sensor and it would alert me that the system was set off, but said the siren muted. It did not do that when my phone armed the system. I hope that helps.
G

Greg Krampe
said about 1 month ago

PS- during my troubleshooting I read that the new SmartThings app version isn't in sync 100% with konnected yet, and to use the classic version. I think that may be your problem, like mine, just stick to the old app version for now.
J

JGlasshoff
said about 1 month ago

Thanks, Greg. Working with the classic app is fine. I guess we just have to wait for the new app to work with everything.

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