I've had konnected installed for about 2 weeks now and for the most part it's been fantastic but earlier tonight I had 2 false intrusions within 20 minutes. The strange thing was that it said the intrusion was in the master bedroom but the master already had open windows so it should've been disregarded by the smart home monitor app. 

Has anyone had similar experiences? Or know what my issue might be?

  • This is strange ... if you check the recent history of that master bedroom sensor, do you see it closing and opening again at the same time of the intrusion detection?

  • It does actually, any idea as to why? I've left the window open and haven't touched it at all over the past two to three days. It didn't have this issue the first night either.
  • Actually now that I'm looking at it, it seems like a lot of sensors on my third board, which I've reserved for upstairs, are having this issue. The loft window hasn't been touched in a while either but history shows that it was closed and reopened within one minute. Could there be an issue with my konnected board?
  • Interesting ... we don't usually get many reports of false opens/closes. I've never encountered one personally.

    I would suspect a power issue or potentially a short circuit first. How have you mounted the boards? 

  • The boards are mounted with magnetic standoffs. However, the board that is causing issues is one that initially had an issue with the WiFi. I believe the WiFi board may have short circuited because when I touched it accidentally it was burning hot. As I most likely didn't notice for a few hours, Is it possible that the overheating of the wifi board caused damage to the Konnected board?

    Also I've had no issues with my other 2 boards (running an 18 zone set up). 

  • If it's very hot, then it needs to be replaced and will probably completely fail soon. This happens sometimes.

    See this article for steps to request a replacement: https://help.konnected.io/support/solutions/articles/32000023767-device-is-not-responsive-and-gets-hot

  • Sorry no I meant that the board that is current having issues is one that had a wifi board fail in the past. Is it possible that the old failure has caused some issues with the Konnected board?

  • Oh I see what you're saying. I suppose it's possible.
    Have you gotten more false alarms since your OP?

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