Solved

I need help in figuring out Alarm/Siren issue. I have indoor siren( labeled as Horn on legacy system) and external siren ( labelled as Siren Tripper ) . Yesterday I connected indoor siren to main module and configured in ST as siren/strobe in Alarm/Out and it was working as expected. Today, I swapped the indoor siren with outdoor siren and as soon as I powered it module on, it started blaring without me doing anything in ST. I unplugged and swapped back my indoor siren. when I power the module, even the indoor started blaring which was working fine before. I noticed that the red led is always on. Even if I remove wires from + and alarm slots, the red led is always on. Please let me know what was my mistake here and how to resolve it? Should I pull the wifi module out and put it back again?


FYI: I have 18 zone with 1 main and 2 add-on. 


Thanks,

Vish

  • Hi Vish,

    Thanks for the pics. I'm pretty sure there is a short in the board. Sorry about that. Not sure what happened.


    We will send you out a new board and a return label so we can inspect it.


    Before you hook the outdoor siren to it again, let's put a voltmeter on those wires to verify what is happening.

    In the meantime, you could go ahead and hook up your other sensors (probably minus anything that needs 12V like motions). When you get the new board you will just need to unplug the Wifi module, remove the board (and wiring), rewire the same way, and insert the Wifi. And you should be good to go.

    If you have questions let me know.

    Andy Wulff

    Konnected Customer Support Specialist

  • Hi Andy, The same thing started happening to my panel last week. Is there any help you can provide? Thanks, John
  • I'm having the same issue, also looking for help/guidance :)

  • Same thing just started happening to me yesterday.

  • I have the same problem as well - Red LED on all the time, and it doesn't matter what is done in smartthings/actiontiles.


    Is there a systemic issue here? I just went to hook my alarm up - nothing has been connected and I noticed the LED was illuminated.

  • Hi folks, ant solution. I hv same issue . allwires removed. Still alarm led is on. Only goes off once i remove wifi board. Once wifi is connected. Its back on..
  • Same here I'm having the exact same issue! Is this a common problem?
  • I'm having the same problem with my new board.

  • I've just had the same issue with my new Konnected panel. Havent even set it up with the alarm yet.  Just pluged it in via the main plug socket provided by konnected and used the smartthings app functions. That was enough for it to go red.


    Any support would be much appriciated Konnected?

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